Terms and Conditions

Service

ExTraH offers a hotel reservation service through the list of hotels appearing on its own website. The hotels are responsible for the availability of rooms and the information offered on the site.

Rates

The rates presented on this site have been supplied by the hotels in order to be competitive.

Cancellation of Bookings

If you must cancel a booking after the voucher has been sent, a cancellation charge will be applied, as specified. The amount of the charge varies according to the check-in date.

Important Notes

• The penalty's currency is fixed to Euro.
• The customer, in carrying out a booking, authorizes ExTraH to furnish the hotel, on request, with the details of the credit card as a guarantee against possible cancellation charges.
• All cancellations must be made in writing, using the link on the e-mail that contained the voucher.

CITY.HO and NICE BUDGET HOTELS

If you cancel after 18.00 (Central European Summer Time - CEST) 2 days or less before your scheduled check-in date, you will be charged a cancellation penalty which is the equivalent for a one night's stay. If you reduce the number of nights booked the Lodging Provider may require you to pay the full rate for one night in addition to the rate you have already taken advantage of. In case of “no show” for whatever reason, you will be charged for one night's stay.

EXHIBITIONS HOTELS - HOLIDAYS HOTELS - SPECIAL CONVENTIONS

If you cancel after 18.00 (Central European Summer Time - CEST) 10 days or less before your scheduled check-in date, you will be charged a cancellation penalty fee which is the equivalent for a one night’s stay for every three nights booked. If you reduce the number of nights booked the Lodging Provider may require you to pay the full rate for one night in addition to the rate you have already taken advantage of. In case of “no show” for whatever reason, you will be charged for one night's stay for every three nights booked.

JULIUS HOTELS

If you cancel after 18.00 (Central European Summer Time - CEST) 5 days or less before your scheduled check-in date, you will be charged a cancellation penalty which is the equivalent for a one night’s stay for every three nights booked. If you reduce the number of nights booked the Lodging Provider may require you to pay the full price for one night in addition to the price you have already taken advantage of. In case of “no show” for whatever reason, you will be charged for one night's stay for every three nights booked.

Booking Modifications

• If the customer wishes to modify the length of stay or the number of rooms, we suggest using the on-line function to make the change.
• If you want to move a booking from one hotel to another, there will be no modification penalty, but the "Cancellation of Bookings" rules will apply.
• The "Tax and booking fee" will not be refunded.
• The customer, in making a booking, authorizes ExTraH to furnish the hotel, on request, with the details of the credit card as a guarantee against possible cancellation charges.

Please Note

• To assure the customer the best quality of service, we only accept modifications in writing. We do not accept telephone modifications, unless for particularly urgent reasons. Modifications can be made only using the link in the e-mail containing the voucher.
• If, due to a modification/cancellation of the booking, it is necessary to charge a customer's credit card, the currency applied will be the Euro.
• If a customer requests that correspondence be sent to a different e-mail address from the one used for the booking, he must specify the new address on the modification request.

Credit Card

Since this is a very important element, the customer must be very careful in providing data relating to the credit card. The cardholder's name and the card's expiration date are critical, consequently, if any of this data is missing or incorrect the bank could refuse the payment and thus void the booking. We therefore ask the customer to make sure the required data is complete and correct. ExTraH declines any responsibility for voided or rejected transactions due to incorrect or missing information. The customer, in making a booking, authorizes ExTraH to supply the hotel, on request, with the details of the credit card as a guarantee against possible cancellation penalties.

The customer can be asked to show a credit card to the hotel during check-in to cover possible extra expenses (minibar, phone calls, etc.), possibly together with an identity card.

Change of Credit Card/Refunds

If the customer wants to change the credit card after the booking has been processed, this will be treated as a modification -see "Booking Modifications".

It could take up to 15 days for a refund to appear on the customer's bank or credit card statement. This basically depends on the bank or credit card company. In making a booking, the customer authorizes ExTraH, if requested by the hotel, to supply the details of the credit card for further assurances.

E-mail Address

The customer must include on the Booking Application a valid e-mail address that can be used for exchanging information (payment confirmation, voucher "Reservation Details", etc.) Therefore, the customer must be precise when inserting this address. If the customer later discovers that he has given an incorrect e-mail address he must immediately inform ExTraH by e-mail at: info@extrah.com or contact us by phone at +39 02 36511578. ExTraH declines any responsibility for reservations with data supplied by the customer that is incorrect or incomplete, whether it be e-mail address errors entered on the Booking form or other data necessary for correspondence between ExTraH and its customers.

Information/Descriptions

ExTraH declines any responsibility regarding information/descriptions about the hotels presented on the Site since this information is supplied directly by the hotels affiliated with the ExTraH project.

Availability

ExTraH provides hotel accommodations from an inventory that each hotel provides, and doesn't book beyond real availability. The data are furnished directly by the hotels, which are responsible for their accuracy.

Declining responsibility

ExTraH makes every effort to ensure that the information on the site posted by the hotels is correct and accurate in every way. ExTraH reserves the right to modify/revise/update all published information without previous notice.

Complaints

In case of problems or complaints the customer must inform ExTraH via email (info@extrah.com) or fax (+39 02 87 39 34 94) as soon as possible to enable ExTraH to intervene in the quickest and most efficient way. All disputes that cannot be resolved locally must be communicated in writing to ExTraH within 3 (three) days from the checkout date. A copy of said complaint must be sent to and signed by a Hotel Officer. Should the customer fail to follow this procedure, ExTraH can in no way deal with the damage suffered by the customer.

Services

ExTraH declines any responsibility for hotel services that are temporarily unavailable or not supplied according to personal taste and preference, or for services suspended due to hotel refurbishing or maintenance. We kindly point out that restructuring and maintenance work is necessary to uphold the good quality of cleanliness and service standards and to update the hotels to the latest safety standards. Thus, such work can take place without any prior notice to either us or to the customers. The Hotel Manager and the service suppliers will ensure minimum discomfort. ExTraH declines any responsibility for mishaps, incidents or losses caused by the hotel's management or staff.